Trouble Shooting

    SITHFAB002 Provide responsible service of alcohol

  • Where is my RSA certificate

    Your RSA certificate is available in your profile 24/7. Simply log into your profile, go to my courses scroll down to the bottom of the page where you can see the completed courses section. There you will see Get Certificate in the blue box. Click on that link and your certificate will download.

  • Why does my course say under progress?

    A Trainer and Assessor will need to verify your verbal assessment. Once it has been listened to and the Trainer and Assessor deems it competent they will approve it. Once approved you are emailed verification of this and then the status of under progress changes to get certificate.

  • How do I do my verbal assessment

    Please download this form and follow the instructions.

  • Do I have to complete the course in 1 sitting?

    No, your progress is saved as you go through the course. You can come back as many times as you like until you've successfully finished.

  • SITXFSA001 - Use hygienic practices for food safety

  • Where is my Food handlers certificate

    Your Food handlers certificate is available in your profile 24/7. Simply log into your profile, go to my courses scroll down to the bottom of the page where you can see the completed courses section. There you will see Get Certificate in the blue box. Click on that link and your certificate will download.

  • Why does my course say under progress

    A Trainer and Assessor will need to verify your 3rd party checklist assessment. Once it has been read and verified and the Trainer and Assessor deems it competent they will approve it. Once approved you are emailed verification of this and then the status of under progress changes to get certificate.

  • I don't have a 3rd party checklist

    Please download it here

  • CPCCOHS1001A - Work safely in the construction industry - White Card

  • Where is my White Card certificate

    Your White Card certificate is available in your profile 24/7. Simply log into your profile, go to my courses scroll down to the bottom of the page where you can see the completed courses section. There you will see Get Certificate in the blue box. Click on that link and your certificate will download.

  • Why does my course say under progress

    A Trainer and Assessor will need to verify your verbal assessment, self-declaration form and Selfie (ID). Once all the assessment have been looked at and listened to and a Trainer and Assessor deems it competent they will approve it. Once approved you are emailed verification of this and then the status of under progress changes to get certificate.

  • What is my Electronic White Card

    Your electronic white card is identical to the physical white card that is posted to you. This has a white card number that is assigned to you and might help you get on site faster until your physical White Card appears in the post.

  • Where is my Electronic White Card

    This is also available in your profile 24/7. Simply log into your profile, go to my courses scroll down to the bottom of the page where you can see the completed courses section. There you will see Get Certificate in the blue box. Click on that link and your certificate will download.

  • What do I have to do to pass this unit

    You need to complete the online assessment. Complete a Verbal assessment, Selfie and Self declaration form

  • I don't have any documents

    These documents should have been emailed to you when you started. Please download Self Statutory Declaration and Practical Verbal Activity email to student

  • How do I get a replacement card

    If you have completed the course with Australian Qualification Training please call us and we can discuss this. There is a $10 re issue fee. If you have not completed the course with us you will need to contact the training provider you did the training with. Alternatively you can contact your state work cover. They will be able to issue you with documents to obtain a replacement card.

    Basic food handlers

  • What is this course

    This is a course to provide you with the basic knowledge in safe food handling. It is a non-accredited course

  • What Food handler Certificate do I receive

    You receive a Basic Food handlers Certificate. This is not a Statement of Attainment and it is non accredited.

  • Where is my Food handlers certificate

    Your Basic Food Handlers certificate is available in your profile 24/7. Simply log into your profile, go to my courses scroll down to the bottom of the page where you can see the completed courses section. There you will see Get Certificate in the blue box. Click on that link and your certificate will download.

  • Can I update

    Yes, once you have completed the course you can click on upgrade. You will have to pay a fee and you will need to have a job so your supervisor or manager in the kitchen can complete the 3rd party checklist.

  • How do I get a 3rd party checklist

    Please download it here

  • General Questions

  • What is the training process?

    You will be required to create and account with AQT. Email and password is all you need. This account will remain yours and you won't need to create a new account once you've set one up. Choose a unit (course), make payment, complete the course, (make sure you have completed any documents and uploaded them, do a verbal if it's required) then enrol. You can complete any unit in your own time. Stop and start when you want. Once you have 100% success rate your Statement of Attainment will be available within your profile 24/7

  • How do I pay?

    Payment will be via our secure payment gateway (secure pay), paypal, direct deposit (use your student ID as the reference), cheque or money order. This information is explained on the payment page

  • Do I have to complete the course in 1 sitting?

    No, your progress is saved as you go through the course. You can come back as many times as you like until you've successfully finished.

  • Are these course nationally recognised?

    Yes. However some states will require you do have a specific certificate for your state. Eg. Victoria wont accept an online Nationally Recognised Statement of Attainment for Responsible Service of Alcohol. You will need complete this course face to face with a registered trainer in Victoria. White card is recognied Australia wide.

  • What level of computer sills do I need?

    A low level is required. You will need internet connection and the ability to read through information and answer questions relating to what you've just read.

  • How long is my certificate valid?

    The Nationally Accredited Statement of Attainment is valid for 3 years

  • Is there an age limit to complete online RSA & RSG courses?

    No. However you will need to be over the age of 18 to serve alcohol or work in a gambling venue.

  • Can I get you to post me the Statement of Attainment (certificate)

    Yes, there is a $10 re issuing fee. Please call us or email us for directions on this process.

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